Something not working? Most domain issues are DNS-related and easy to fix. Here's how to diagnose and solve the most common problems.
| Symptom | Cause | Solution |
|---|---|---|
| Status stuck on Pending | DNS not propagated yet | Wait up to 48 hours, then retry |
| Failed status | Wrong IP or conflicting DNS records | Check A record points to 64.225.81.205 or CNAME to hq.elkqr.com |
| Can't add domain | DNS not pointed yet | Add DNS record first, wait for propagation |
Tip
Use whatsmydns.net to verify your DNS is visible globally. If some regions show the old IP, wait longer for propagation.
| Wrong | Correct | Why |
|---|---|---|
| 64.225.81.205. (trailing dot) | 64.225.81.205 | Some providers auto-add dot, others don't |
| www.elkqr.com as CNAME | hq.elkqr.com | www is our website, hq is the QR server |
| www.qr as hostname | qr | Don't add www prefix to subdomain |
| Both A and CNAME for same subdomain | One or the other | Can't have both for same hostname |
| Symptom | Cause | Solution |
|---|---|---|
| 'Not Secure' warning in browser | SSL still generating | Wait 2-5 minutes after DNS verification |
| SSL pending for over 1 hour | Firewall or proxy blocking | Check if Cloudflare proxy is off |
| Certificate works in some browsers | Browser cache | Clear cache or try incognito mode |
| Symptom | Solution |
|---|---|
| Old website content showing | Update A record to 64.225.81.205 |
| Seeing old hosting provider's page | Delete old A records pointing to old IP |
| Changes not appearing | Clear browser cache (Ctrl+Shift+R or Cmd+Shift+R) |
| Provider | How to Access DNS Settings |
|---|---|
| Cloudflare | Dashboard > Select Domain > DNS tab |
| GoDaddy | My Products > Domains > DNS Management |
| Namecheap | Domain List > Manage > Advanced DNS |
| Squarespace Domains | Domains > Select Domain > DNS > DNS Settings |
| Route53 (AWS) | Hosted Zones > Select Zone > Create Record |
Warning
If using Cloudflare, set the proxy status to 'DNS Only' (gray cloud), NOT 'Proxied' (orange cloud). Cloudflare proxy interferes with SSL certificate generation.
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