Your customer scans the QR code on your product packaging. Instead of your website, they see an error page. Or worse - nothing at all. The QR scanned fine, so what went wrong? Let's find out.
| Check | Where to Look |
|---|---|
| QR active? | Dashboard - look for green 'Active' badge |
| Scan limit reached? | QR settings - check limit vs current scans |
| Schedule expired? | QR settings - check end date |
| Password enabled? | Advanced Settings - password protection |
| Problem | Fix |
|---|---|
| Missing https:// | Add https:// to URL |
| URL returns 404 | Update destination URL |
| Website down | Check if destination site works |
| Message | Cause | Fix |
|---|---|---|
| QR Code Temporarily Paused | QR is paused | Toggle to Active |
| This Offer Has Expired | Scan limit reached | Increase or remove limit |
| 404 Not Found | URL broken | Update destination URL |
| Enter Password | Password protection on | Disable or share password |
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